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YICT  Operation Services and Development Department (OSD) is the nerve centre of YICT. It is responsible for controlling and coordinating all terminal operations including planning, allocation, and control of the movement of vessels, containers and trucks. With a professional team and state-of-the-art terminal operation systems, the OSD offers safe and efficient terminal services around the clock.

Operation Services and Development Department
Customer Service Hotline: (86-755) 2518 0000

   Responsibilities

Customer Service Centre

Tel: (86-755) 2518 0000
Fax: (86-755) 2529 4010
E-mail: yict.csc@yict.com.cn

- Provide shipping lines, shippers, trucking companies and customs broking firms with services including handling applications, enquiries and complaints and following up suggestions;
- Provide updated information about containers, berths, vessels, trucks, and typhoons

Control Tower

Ext.: 6078
Tel: (86-755) 2529 2043
Fax: (86-755) 2528 1151
E-mail: yict.tower@yict.com.cn

- Coordinate all terminal operations;
- Carry out all operational tasks;
- Ensure efficient operation of vessels and trucks

Yard Planning

Ext.: 8080
Tel: (86-755) 2529 1413
Fax: (86-755) 2529 0973
E-mail: yict.ypl@yict.com.cn

- Plan and allocate container locations at container yard;
- Manage import, export, transit, reefer and dangerous goods containers;
- Provide container repair, cleaning and refrigerating services

Vessel Planning

Ext: 6800
Tel.: (86-755) 2529 1013
Fax: (86-755) 2529 1168
E-mail: yict.spl@yict.com.cn
 

- Plan and adjust stowage;
- Plan crane working programmes

Berth Allocation

Ext.: 8561
Tel: (86-755) 2529 0795
Fax: (86-755) 2529 4007
E-mail: yict.ba@yict.com.cn

- Plan berthing windows;
- Coordinate with shipping lines

Gatehouse Services

1) Gatehouse Operation
Tel: (86-755) 2529 8645
Fax: (86-755) 2529 4118
E-mail: GHS.Supervisor@yict.com.cn
1) Gatehouse A Service Counter
Tel: (86-755) 2529 8698
2) Gatehouse B Service Counter
Tel: (86-755) 2529 6311
Fax: (86-755) 2528 1225
3) Container Inspection Service Counter
Tel: (86-755) 2529 6312
Fax: (86-755) 2529 1345
E-mail: Examination.Area@yict.com.cn
 

- Handle documents for container pick-up and return;
- Check containers;
- Assist in customs inspection

Land-side Services

Ext.: 8565
Fax: (86-755) 2528 1121
E-mail: osd.lss@yict.com.cn

- Oversee yard operations;
- Train operators and deploy manpower


Pier-side Services

Ext.: 8654
Fax: (86-755) 2528 1250
E-mail: osd.pss@yict.com.cn

- Ensure punctual arrival and departure of vessels;
- Ensure that vessel loading and unloading proceed normally




 

 



 



 


 


 

 


 

 
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©2006 Yantian International Container Terminals Limited All Rights Reserved.
YICT Building, 3rd Jingang Road, Yantian District, Shenzhen, China Zip Code: 518083 Tel: (86-755 ) 25290888 Fax: (86-755) 25291188